If you are not satisfied with the products purchased at Verbenas, for whatever reason, you have fourteen (14) calendar days from the date of delivery to return the product without having to give any explanation.
To exercise the right of withdrawal, you only have to notify Verbenas of the intention to return the Product.
It will be necessary to notify Verbenas via email to the address firstname.lastname@example.org the decision to desist by filling out the form that you can download here and send it with the subject "Right of withdrawal".
You can exercise your right of withdrawal using the transport company of your choice, the cost of return will be borne by the customer.
Once you have notified us of your intention to return a product, you will have to send it along with the original purchase receipt and packaging within fourteen (14) calendar days.
From the moment that Verbenas receives the product will have 3 working days to check the perfect condition of the product and we will proceed to the issue of the refund of the total of the initial purchase (product + shipping costs) using the same method that was used for the Payment within a maximum period of fourteen (14) days.
When the return period of 14 calendar days of withdrawal right is exceeded and you proceed to return the order, you will be refunded only the price paid for the product.
You can proceed to the return of the product within thirty (30) days from the delivery of the order.
After verifying the status of the Product, Verbenas will proceed to the refund of the amount through the initial payment modality.
We detail the steps to proceed with the return of the product.
1. Send us an email with the topic VERBENAS RETURN to email@example.com. You will have to detail us the order id and the address where you want us to pick-up the product.
2. We will answer you to confirm the return.
3. We will send a courier to the address you indicate to pick up your Verbenas within 72h aprox. after the confirmation.
4. When we receive your Verbenas and check that everything is in perfect condition, we will proceed to the refund of the amount paid within 8-10 working days.
8.3 PROVISIONS COMMON TO ALL TYPES OF RETURNS
You can return the purchased product provided that:
- The Product has not been washed or used in any way (except for reasonable wear and tear as a result of checking and testing the product).
- The Product is complete (two items forming a pair must be returned together).
- The Product is still sealed with the original labels.
Because of the popularity/limitation of some products offers, Verbenas could limit the number of available product for your order. Verbenas reserves the right to modify the available quantity for your purchase antytime, even after placing de order.
8.4 RETURN OF DEFECTIVE PRODUCTS
If you receive a defective product contact Verbenas as soon as possible informing the defect or tare to proceed with its verification.
Send us an email to the address firstname.lastname@example.org with the subject "Defective product". You must include your name and surname and order number along with a photograph of the product in poor condition.
We will contact you as soon as possible to manage the collection of your defective pair.
Once we check the status of the defective product we will proceed to send you a similar product or to the total return of the shipment including the return shipping costs.
8.5 PRODUCT CHANGE
We detail the steps to proceed with the product change.
1. Send us an email with the topic VERBENAS CHANGE to email@example.com. You will have to detail us the order ID, the new size you want and the address where you want us to pick up the product.
2. Once we check the size availability we will confirm you the product change.
3. Within 72h after confirmation, we will send a courier to the address you indicate to pick up the wrong size and we will give you the new size you requested.
First product change is free to Spain peninsula and Balearic Islands.
All refunds will be made by the same method of payment for which the purchase was made. Verbenas will not make any refund until you receive the product and verify the condition and conditions in the warehouse.
Once verified the conditions of the product, you will receive, as the case may be, the reimbursement of the corresponding amount within fourteen (14) days from receipt.
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