Users will have a period of fourteen (14) calendar days to make exchanges or returns from the receipt of the product, or even before receiving it, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers (hereinafter, LDGCU) and other complementary laws. Once this period has expired, declarations of withdrawal for product purchases will not be accepted.

To exercise their right of withdrawal, the User must notify VERBENAS of their intention to return the product via email to the following address: hello@verbenas.com. Once the User has notified their intention to return a product, they must send it along with the purchase receipt and the original packaging within fourteen (14) calendar days.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise of this right is sent before the corresponding period expires. However, the refund is subject to the correct receipt of the product being returned.

Once the relevant communication from the User to exercise their right of withdrawal has been received, VERBENAS will proceed with the necessary steps to process the request.

In the event of withdrawal, VERBENAS will refund all payments received from the User without undue delay from the date VERBENAS is able to verify that the Product meets the requirements to be subject to the right of withdrawal, for which it will have 3 business days. VERBENAS will carry out the refund using the same payment method used by the User for the initial transaction, within a maximum period of 14 days.

Partial returns of an order will result in a refund of the proportional part of the price paid by the User for that order.

However, the User is informed that they will be responsible for the shipping costs of the product being returned.

To request the return of an item, the User must indicate it in the following form. The User may return an item within a maximum period of 30 calendar days from the date of receipt of the order. If this period is exceeded, unfortunately, the return cannot be processed.

VERBENAS informs you that the costs associated with the return are as follows:

VERBENAS reserves the right to reject returns notified or sent outside the established period, or items that are not in the same condition as received by the customer.

Refunds will be made within 1 to 15 business days from receipt at our warehouses. The refund will always be made using the same payment method used for the purchase and to the same bank account. During sales periods and holidays, this return period may be extended.

To proceed with the return of a product, the User must follow these steps:

hello@verbenas.com. The User must provide the order reference and the full name of the person who placed the order.

The User may return the purchased product, provided that:

Due to the popularity/limited availability of some VERBENAS Products, it may be necessary to limit the number of products available for purchase. VERBENAS reserves the right to modify the quantities available for purchase at any time, even after the order has been placed.

If the User receives a defective product, they must contact VERBENAS as soon as possible, reporting the defect or flaw for verification. The User must send an email to hello@verbenas.com with the subject “DEFECTIVE PRODUCT,” including their full name, order number, and a photograph of the damaged product in the body of the message. VERBENAS will contact the User as soon as possible to manage the return of the Product. Once VERBENAS verifies the condition of the Product, the full payment amount, including shipping costs, will be refunded.

VERBENAS does not carry out product or size exchanges. To do so, the User must return the unwanted product and place a new order.

All refunds will be made using the same payment method used for the purchase. VERBENAS will not issue any refund until the Product is received and its condition and state are verified in the warehouse. Once these conditions are verified, the User will receive, if applicable, the corresponding refund within fourteen (14) days of receipt.