Users will have a period of fourteen (14) calendar days to make changes or returns from receipt of the product, or even before receipt of the same, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers (hereinafter, LDGCU) and Users and other complementary laws. Once this period has ended, declarations of withdrawal from product purchases will not be accepted. To exercise their right of withdrawal, the User must notify VERBENAS of their intention to return the product by sending an email to the following address hello@verbenas.com Once the User has notified their intention to return a product, they must send it along with the purchase receipt and the original packaging within a period of fourteen (14) calendar days. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of this right on their part is sent before the corresponding period expires. However, the refund of the money is subject to the correct reception of the product to be returned. Once the corresponding communication has been received from the User to exercise their right of withdrawal, VERBENAS will proceed to carry out the appropriate procedures to process said request.

In the event of withdrawal, VERBENAS will refund all payments received from the User without undue delay from the date on which VERBENAS has been able to verify that the Product meets the requirements to be subject to the right of withdrawal, for which it will have 3 business days. VERBENAS will proceed to make said refund using the same payment method used by the User for the initial transaction and within a maximum period of 14 days. Partial returns of an order will give rise to a refund of the proportional part of the price paid by the User for said order. However, the User is informed that he will have to bear the shipping costs of the product to be returned.

To request the return of an item, the User must indicate this in the following form.

The User may return an item within a maximum period of 30 calendar days from the date of receipt of the order. If this period is exceeded, unfortunately, the return cannot be processed.

VERBENAS informs you that the costs associated with the return are as follows:

- Returns in Spain: 4.95 Euros.

- Returns for the rest of the countries to which we ship within the European Union: 6.95 Euros.

VERBENAS reserves the right to reject returns that are notified or sent outside the established deadline, or items that are not in the same condition as when they were received by the customer.

Refunds will be processed within 1 to 15 business days of receipt at our warehouses.

Refunds will always be made using the same payment method used for the purchase and into the same bank account. During sales and holiday periods, this refund period may be extended.

To proceed with the return of a product, the User must follow the following steps:

1. Send an email with the subject VERBENAS RETURN to he@verbenas.com. The User will have to specify the order reference (a code made up of 9 letters) and the name and surname of the person who placed the order.

2. VERBENAS will respond to the User providing the necessary instructions along with the return label.

3. Once VERBENAS receives the product, it will proceed to inspect the merchandise to verify that everything is in perfect condition and then refund the corresponding amount.

The User may return the purchased product, provided that:

- The Product has not been washed or used in any way (except reasonable wear and tear resulting from checking and testing the product)

- The Product is complete (two items that form a pair must be returned together)

- The Product is still sealed with the original labels.

Due to the popularity/supply limitations of some of VERBENAS's Products, VERBENAS may have to limit the number of products available for purchase.

VERBENAS reserves the right to modify the quantities available for purchase at any time, even after placing the order.

If the User receives a defective product, he/she must contact VERBENAS as soon as possible to report the defect or flaw so that it can be checked. The User must send an email to hello@verbenas.com with the subject DEFECTIVE PRODUCT, including his/her name and surname and the order number in the body of the message, along with a photograph of the damaged product. VERBENAS will contact the User as soon as possible to manage the return of the Product. Once VERBENAS has checked the condition of the Product, the full amount of the payment made will be refunded, including shipping costs.

VERBENAS does not carry out product or size exchanges. To do so, the User must return the product they do not want and place another order.

All refunds will be made using the same payment method used to make the purchase. VERBENAS will not make any refund until it receives the Product and verifies its condition and condition in the warehouse. Once these conditions have been verified, the User will receive, if applicable, the refund of the corresponding amount within fourteen (14) days of receipt of the Product.