To proceed with the purchase of the Products made available to Users, the Website offers Users the possibility of creating an account through an online form that must be completed with the required information. VERBENAS will provide the User who registers on the Website with personal passwords. These passwords will allow access to a User account from which the Products can be purchased. Users must use their User account responsibly and properly maintain the confidentiality of their username and/or passwords to prevent unauthorized use by third parties.

Accordingly, Users must immediately notify VERBENAS via email at hello@verbenas.com of any misuse of their username and/or password, such as theft, loss, or unauthorized access, so that VERBENAS can cancel, block, and/or disable the User account as soon as improper use is detected.

Alternatively, Users may purchase Products without registering on the Website by completing the form provided during the order process without filling in the “Password” field.

To place an order through the VERBENAS Website, the User must follow these steps:

Once the purchase is made and as soon as possible, if the payment is authorized, VERBENAS will send the User and/or Buyer a confirmation email acknowledging receipt of the order. This order confirmation constitutes VERBENAS’s acceptance of the order and establishes a binding contract between the User and VERBENAS.

VERBENAS informs that the order confirmation and proof of purchase are not valid as invoices; the official invoice will be delivered electronically at the time of purchase.

Users will have a period of fourteen (14) calendar days to make exchanges or returns from the receipt of the product, or even before its receipt, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users (hereinafter, LDGCU) and other complementary laws. Once this period has expired, declarations of withdrawal for product purchases will not be accepted.

To exercise their right of withdrawal, the User must notify VERBENAS of their intention to return the product via email to the following address: hello@verbenas.com. Once the User has notified their intention to return a product, they must send it along with the purchase receipt and the original packaging within fourteen (14) calendar days.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise of this right is sent before the corresponding deadline expires. However, the refund of the money is subject to the correct receipt of the product being returned. Once the corresponding communication from the User to exercise their right of withdrawal has been received, VERBENAS will proceed with the necessary steps to process this request.

In the event of withdrawal, VERBENAS will refund all payments received from the User without undue delay from the date on which VERBENAS has been able to verify that the Product meets the requirements to be subject to the right of withdrawal, for which it will have 3 business days. VERBENAS will carry out such a refund using the same payment method used by the User for the initial transaction, within a maximum period of 14 days. Partial returns of an order will result in a refund of the proportional part of the price paid by the User for that order. However, the User is informed that they will be responsible for the shipping costs of the product being returned.

To request the return of an item, the User must indicate it in the following form. The User may return an item within a maximum period of 30 calendar days from the date of receipt of the order. If this period is exceeded, unfortunately, the return cannot be processed. VERBENAS informs the User that the costs associated with the return are as follows:

If the User receives a defective product, they must contact VERBENAS as soon as possible, reporting the defect or flaw for verification. The User must send an email to hello@verbenas.com with the subject DEFECTIVE PRODUCT, including in the body of the message their full name, order number, and a photograph of the damaged product. VERBENAS will contact the User as soon as possible to arrange the return of the Product. Once VERBENAS verifies the condition of the Product, a full refund of the payment made, including shipping costs, will be processed.

VERBENAS does not carry out product or size exchanges. To do so, the User must return the unwanted product and place a new order.

All refunds will be made using the same payment method used for the purchase. VERBENAS will not issue any refund until it receives the Product and verifies its condition in the warehouse. Once these conditions have been verified, the User will receive, if applicable, a refund of the corresponding amount within fourteen (14) days from receipt of the Product.

Contact us through our contact form or by email: hello@verbenas.com. The Verbenas Customer Service is available from Monday to Thursday from 08:00 to 15:00 and on Friday from 08:00 to 14:30, or you can contact us by email at hello@verbenas.com.

If VERBENAS detects, once the User’s order has been received, that a Product is not available, the User will be informed and may choose to select another product of the same value or request a full or partial refund of the payment made, depending on the Product purchased and its availability. In the case of a refund, the amount previously paid will be returned using the payment method selected by the User without undue delay. The processed refund will be communicated to the User by email. Users are informed that if VERBENAS contacts the User and/or Customer regarding the unavailability of previously purchased Products and does not receive a response within TWO (2) business days, a final attempt to contact will be made, and if there is still no response, the refund of the payment made will be processed.