1. INTRODUCTION
Welcome to the Verbena of your life. We want you to enjoy yourself and have a great time with us, which is why we recommend that you review the terms of sale every time you visit our website verbenas.es to purchase any available product, as we may change them without prior notice.
These terms of sale govern the agreement between us, FUN VERBENAS, SL., hereinafter "Verbenas", and you, "the Customer".
Below are our ownership details:
FUN VERBENAS, S.L,
C.I.F n.º B54400155,
Registered address at the Parque Empresarial de Elche,
Calle Manuel de Falla nº 13. 03203 Elche (Alicante), Spain.
Email: hello@verbenas.com
We are duly registered in the Commercial Register of Alicante, Volume 3357, Folio 35, Sheet A115973.
Customer service: hello@verbenas.com
Our customer service hours:
Monday to Thursday from 8:30 am to 5:00 pm.
Friday: from 8:00 am to 2:00 pm
2. ORDERING PROCEDURE
2.1. USE OF THE WEBSITE
To place an order with Verbenas you must be of legal age (18 years or older) and be an end customer.
Minors are expressly excluded.
By using Verbenas to browse and place orders, as a Customer, you undertake to:
- Use the Website to browse it or to place legally valid orders.
- Not place any false or fraudulent orders.
- Provide us with your email address, postal address and/or any other information that may be necessary to correctly complete the order, truthfully and accurately.
- Likewise, you consent to us using that information in accordance with the Privacy Policy.
2.2. PLACING AN ORDER
To place an order through the Verbenas Website, you must follow these steps:
- Choose the product you want and add it to "My cart".
- Go to checkout.
- Enter your delivery and payment information.
- Choose the payment method and click the "Submit Order" button; by doing so, you fully and unreservedly accept all the Terms of Sale shown on the Website at the time of purchase.
- Click "Pay now".
- Make the payment.
- If the payment is authorised, you will receive an email confirming receipt of your order. This confirmation of receipt of the order constitutes Verbenas' acceptance of the order placed and represents a binding contract between the Customer and Verbenas.
We recommend that you print and/or save a copy of the Terms of Sale when placing your order, as well as of the order receipt confirmation.
2.3. PRODUCT AVAILABILITY
The acceptance of an order through Verbenas is subject to product availability. Verbenas tries to guarantee the availability of all the products for sale on the Website.
If the Product is not in stock at the time of purchase, we will contact you immediately by email and the amount paid will be refunded using the same payment method.
3. PRICES, CURRENCIES AND TAXES
The prices and promotions shown on Verbenas are in euros and include VAT (Value Added Tax) on all shipments within Spain and Europe.
Product prices do not include shipping costs, which will be added to the total amount due and shown when completing the order.
The prices and promotions shown on Verbenas are valid only for distance orders placed through the site verbenas.es
* The Verbenas Newsletter subscription discount cannot be combined with any other discount or offer.
4. PAYMENT METHODS
Verbenas only accepts payments made by credit or debit card: Visa, Visa Electron, MasterCard, Bizum or PayPal. The charge will be made once the order has been confirmed.
In certain cases, the credit card may be declined for any of the following reasons:
- Check your card's expiry date.
- Your credit/debit card may not be enabled for distance purchases. Please contact your bank.
- You may have exceeded your credit card limit.
- You may have entered some incorrect information.
5. DELIVERY
Orders will be delivered Monday to Friday, on working days. No deliveries are made at weekends or on local holidays.
To make deliveries easier, we will need work addresses or other addresses where someone can receive the parcel.
We will consider delivery to have taken place at the moment the customer, or a third party duly designated by the customer, takes physical possession of the products, which will be evidenced by signing for receipt of the order at the delivery address provided by the customer.
6. DELIVERY TIMES
At Verbenas we work with the courier company GLS.
For Spain, orders will be delivered within 2 to 4 working days.
We will try to get your order to you as soon as possible, but Verbenas cannot guarantee the punctuality of the courier company once the parcel has been handed over.
Once your order has shipped, you will receive a confirmation email from Verbenas.
For all other locations to which Verbenas Shoes ships, the delivery time will be 72-96h.
7. SHIPPING COSTS
Shipping costs will be applied to each Verbenas order as follows:
Shipping Costs for orders within the Iberian Peninsula will be FREE.
For the Balearic Islands, they will be €6.95 for orders under €100. For orders over €100 they will be FREE.
8. RETURNS POLICY
8.1. Right of withdrawal
Users will have a period of fourteen (14) calendar days to make exchanges or returns from receipt of the product, or even before receiving it, in accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Defence of Consumers (hereinafter, LDGCU) and Users and other complementary laws. Once this period has ended, declarations of withdrawal from product purchases will not be accepted.
To exercise their right of withdrawal, the User must notify VERBENAS of their intention to return the product by sending an email to the following address hello@verbenas.com
Once the User has notified their intention to return a product, they must send it together with the purchase receipt and the original packaging within fourteen (14) calendar days.
To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of this right to be sent before the corresponding period expires. However, the refund is subject to the correct receipt of the product being returned.
Once the corresponding communication from the User exercising their right of withdrawal has been received, VERBENAS will carry out the appropriate procedures to process said request.
8.2. Consequences of withdrawal
In the event of withdrawal, VERBENAS will refund all payments received from the User without undue delay from the date on which VERBENAS has been able to verify that the Product meets the requirements to be subject to the right of withdrawal, for which it will have 3 working days. VERBENAS will make said refund using the same means of payment used by the User for the initial transaction and within a maximum period of 14 days.
Partial returns of an order will result in a refund of the proportional part of the price paid by the User for that order.
However, the User is informed that they will have to bear the shipping costs of the product being returned.
8.3 Returns
To request the return of an item, the User must indicate this in the following form
The User may return an item within a maximum period of 30 calendar days from the date of receipt of the order. If this period is exceeded, unfortunately, the return cannot be processed.
VERBENAS informs you that the costs associated with the return are as follows:
- Returns in Spain: 4.95 Euros.
- Returns from the rest of the countries we ship to within the European Union: 6.95 Euros.
VERBENAS reserves the right to refuse returns notified or sent outside the established period, or items that are not in the same condition in which they were received by the customer.
The refund will be made within 1 to 15 working days from receipt at our warehouses. The refund will always be made using the same payment method used for the purchase and to the same bank account. During sales and holiday periods, this refund period may be longer.
To return a product, the User must follow these steps:
- Send an email with the subject VERBENAS RETURN to hello@verbenas.com. The User must provide the order reference (a code made up of 9 letters) and the first name and surname of the person who placed the order.
- VERBENAS will reply to the User providing the necessary instructions together with the return label.
- Once VERBENAS receives the product, it will inspect the goods to check that everything is in perfect condition and will then refund the corresponding amount.
The User may return the purchased product, provided that:
- The Product has not been washed or used in any way (except for reasonable wear resulting from checking and trying on the product)
- The Product is complete (two items forming a pair must be returned together)
- The Product is still sealed with the original labels.
Given the popularity/supply limitations of some VERBENAS Products, it may have to limit the number of products available for purchase. VERBENAS reserves the right to change the quantities available for purchase at any time, even after the order has been placed.
8.4 Return of defective products
If the User receives a defective product, they must contact VERBENAS as soon as possible, reporting the defect or flaw so that it can be checked.
The User must send an email to the address hello@verbenas.com with the subject DEFECTIVE PRODUCT, including in the body of the message their first name and surname and the order number together with a photograph of the product in poor condition.
VERBENAS will contact the User as soon as possible to manage the return of the Product.
Once VERBENAS has checked the condition of the Product, the full amount of the payment made will be refunded, including shipping costs.
8.5 Product exchanges
VERBENAS does not carry out product or size exchanges. To do so, the User must return the unwanted product and place a new order.
8.6 Refund
All refunds will be made using the same payment method used for the purchase. VERBENAS will not make any refund until it receives the Product and verifies its state and condition at the warehouse.
Once these conditions have been verified, the User will receive, where applicable, a refund of the corresponding amount within fourteen (14) days of its receipt
9. APPLICABLE LAW
Purchases made through the Verbenas Website and under these Terms of Sale are subject to Spanish law.
10. COMPETENT JURISDICTION
Any dispute or disagreement arising from the application or interpretation of the Terms of Sale, as well as the contracts they incorporate, will be settled by the courts of the city of Elche, Spain, which will have exclusive jurisdiction over any other jurisdiction.
11. CONTACT US
For any query or incident regarding your order, you can contact us:
- hello@verbenas.com
- Monday to Friday (except local and national holidays) from 08:30 to 14:30.
